Frequently Asked Questions

Frequently Asked Questions

How do I choose the right phone model?

Select the exact model shown on your phone. On iPhone, go to Settings → General → About and check the model name. Cases for different models aren’t interchangeable even when the phones look similar.

What is the difference between Tough Case and MagSafe Tough?

Tough Case is our standard structured everyday case style. MagSafe Tough is the option to choose when you use compatible magnetic charging or magnetic accessories and want that functionality built into the selected case style.

Are Casedq cases made to order?

Many of our case variants are made to order for the device and case type you select. Please double-check your model before checkout because production can begin soon after an order is confirmed.

How long does shipping take?

Processing and delivery timing can vary by product, destination, carrier conditions, customs where applicable, and seasonal demand. Available shipping information is shown during checkout or provided as your order progresses. See our Shipping & Delivery page for more details.

How do I track my order?

When tracking is available, we’ll send it to the email used at checkout. You can also visit our Track Your Order page for guidance.

Can I change or cancel an order?

Email support@casedq.com as soon as possible. We can’t guarantee changes once production or fulfillment has started.

What if my item arrives damaged, defective, or incorrect?

Contact us within 14 days of delivery with your order number and clear photos showing the issue. We’ll review the claim and provide the appropriate next step. See Returns & Refunds.

Can I return a made-to-order case because I changed my mind?

Made-to-order or personalized items generally aren’t eligible for change-of-mind returns after production has started, except where required by applicable law.

Still need help?

Email support@casedq.com and include your order number if your question relates to an existing order.