Returns & Refunds

Returns & Refunds

We want your Casedq order to arrive as expected. Because many of our products are made to order for a specific device and case style, return eligibility can differ from mass-produced inventory.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact support@casedq.com within 14 days of delivery. Please include your order number and clear photos showing the issue.

After review, an eligible claim may be resolved with a replacement or refund, depending on the circumstances.

Change-of-mind returns

Made-to-order or personalized items generally aren’t eligible for change-of-mind returns once production has started, except where required by applicable law. Please confirm your device model, case style, and delivery information before ordering.

Before returning anything

Please don’t send an item back without contacting us first. We’ll provide instructions if a return is required.

Refund timing

Approved refunds are returned to the original payment method. Your bank or payment provider may require additional processing time after a refund is issued.

Nothing in this policy limits any consumer rights that can’t legally be excluded in your location.